i
AI-generated summaries, not legal advice.
Every value here is an AI's reading of a provider's public terms, not the terms themselves. It can be
wrong, incomplete, or out of date. We link each value to its source document, so verify anything
yourself before you rely on it.
Amazon Web Services
Published terms, citations, and change history.
← Back to matrix
Documents archived
Extracted terms
Capacity & reservation terms
Published reserved/committed-capacity vehicles exist: EC2 Reserved Instances, Savings Plans, Dedicated Host Reservations, On-Demand Capacity Reservations, and Capacity Blocks for ML. Reserved Instances/Savings Plans/Dedicated Host Reservations are noncancellable, nonrefundable, and charged for full term even if Agreement terminated (pro rata refund only if AWS terminates other than for cause). Capacity Blocks for ML cannot be canceled or modified and are fully nonrefundable. On-Demand Capacity Reservations and Capacity Blocks cannot be resold. Enterprise-specific commitment terms negotiated privately, not published.
“Reserved Instances ... are noncancellable ... amounts paid ... are nonrefundable”
AWS Enterprise Discount Program (EDP): negotiated, not published (
program page). AWS's enterprise pricing page describes custom, negotiated volume commitments; the actual EDP discount rates and terms are confidential and not published.
Data use & AI training
Default for core services: AWS will not access or use Your Content except to provide the Services or comply with law; will not use Your Content to compete with your products/services. Base position does not train on customer content. However, many named AI/ML services (e.g., CodeGuru, Comprehend, Rekognition, Transcribe, Amazon Q Developer Free Tier, etc.) MAY use AI Content to develop/improve the service and AWS/affiliate ML/AI technologies, with a per-service or AWS Organizations AI-services opt-out. Bedrock/custom models: AWS will not access or use your customized model except to provide the service.
“We will not access or use Your Content except as necessary to maintain or…”
Suspension rights
AWS may suspend immediately upon notice if it reasonably determines: (a) use poses security risk / could adversely impact systems or other customers / could subject AWS or third parties to liability / could be fraudulent; (b) material breach of Agreement; (c) breach of payment obligations; or (d) customer insolvency/bankruptcy. Notice required ('immediately upon notice to you'), but not advance/prior notice.
“We may suspend ... immediately upon notice to you if we reasonably determine”
Termination
Termination for convenience: customer any time by closing account; AWS any time on at least 30 days' advance notice. For cause: either party on 30-day uncured material breach; AWS may terminate immediately in defined situations. Post-termination data retrieval: during the 30 days following the Termination Date AWS will not remove Your Content and allows retrieval if all amounts paid (does not apply if AWS terminated under 5.2(b)).
“We may terminate this Agreement for any reason by providing you at least 30…”
Unilateral modification
AWS may modify the Agreement at any time by posting a revised version or notifying by email; modified terms effective upon posting (or as stated in email). Continued use = acceptance. Specific commitments: at least 90 days' advance notice for adverse SLA changes; at least 12 months' notice before discontinuing material functionality; 30 days' notice for fee increases on existing services.
“We may modify this Agreement ... at any time by posting a revised version”
Governing law & disputes ✓ human-verified
Governing law and forum vary by AWS Contracting Party. For Amazon Web Services, Inc. (US): Washington State law, King County, WA courts. Disputes are subject to binding arbitration (AAA commercial rules) and a class-action waiver (individual basis only).
“any dispute resolution proceedings will be conducted only on an individual basis”
Verified by counsel 2026-07-14 against the AWS Customer Agreement, Section 12.
Availability definition
EC2 dual commitment: Region-Level SLA (instances across 2+ AZs/regions) = 99.99% Monthly Uptime Percentage; Instance-Level SLA (single instance) = 99.5% Monthly Uptime Percentage. Basis: both instance-level and region-level. 'Unavailable' = no external connectivity.
“Monthly Uptime Percentage of at least 99.99% ... Instance-Level ... at least 99.5%”
Credit regime
Region-Level: <99.99% but >=99.0% = 10%; <99.0% but >=95.0% = 30%; <95.0% = 100%. Instance-Level: <99.5% but >=99.0% = 10%; <99.0% but >=95.0% = 30%; <95.0% = 100%. Max credit = 100% of monthly bill for affected service/region. Credits are sole and exclusive remedy; applied against future payments; issued only if >$1.
“this SLA sets forth your sole and exclusive remedies”
Claim mechanics
Customer must file a claim by opening a case in AWS Support Center. Window: request must be received by end of the second billing cycle after the incident occurred. Cannot combine Region- and Instance-Level claims. Evidence: specific subject line, dates/times/affected region (and AZ for instance), resource IDs, and request logs documenting/corroborating the outage. Failure to provide info disqualifies the claim.
“must be received by us by the end of the second billing cycle after…”
SLA exclusions
Present: force majeure / factors outside reasonable control; external network/ISP issues (beyond demarcation point); customer fault/misuse (actions or inactions, failure to respond); customer equipment/software/technology; unavailability arising from suspension/termination. Also (Service Terms): beta/preview services and Beta Regions excluded; Services running locally on AWS Outposts excluded.
“do not apply to any unavailability ... (i) caused by factors outside of our…”
Change history
Amazon Web Services: AWS Service Terms
service_terms
2026-07-17
AI summary of this changeThe update date was bumped, and the EC2 Capacity Blocks for ML section was renamed to EC2 Capacity Reservations, restructured to include EC2 On-Demand Capacity Reservations with new resale restrictions and enforcement rights (e.g., cancellation or termination for suspected resale), replacing the prior nonrefundable/non-cancelable Capacity Blocks terms. Additionally, references to the Buy with AWS Trademarks License were removed, and the "Works with Amazon Sidewalk" (WWAS) qualification program and trademark license were rebranded to "On Amazon Sidewalk," with revised badge/trademark usage and marketing disclosure terms.
Capacity & reservation terms
This is an AI-generated description. Verify it against the source document before relying on it.
− Last Updated: July 9, 2026
+ Last Updated: July 17, 2026
− EC2 Reserved Instances and Dedicated Hosts.
+ EC2 Reserved Instances and Dedicated Hosts
− 5.5. EC2 Capacity Blocks for ML. AWS…
+ 5.5. EC2 Capacity Reservations 5.5.1. EC2 On-Demand Capacity Reservations. On-Demand Capacity Reservations…
− Your use of the Buy with AWS feature is subject to the…
+ apply to you.
− Works with Amazon Sidewalk Qualification Guidelines
+ On Amazon Sidewalk qualification program
Extracted 2026-07-17 16:50 UTC with claude-opus-4-8.